Table 2: SMART #2 – Personal action to balance intercultural sensitivity and best patient care

Table 2:  SMART #2 – Personal action to balance intercultural sensitivity and best patient care

S	Develop working understanding of legislation and organisational policies governing intercultural interaction in healthcare settings.	Develop understanding of predominant ethnic groups and how they interact with one another in the healthcare setting in region of next placement.
M	Study passages of Race Relations Act and related NHS policy pertaining to intercultural interaction.	Acquire statistics of healthcare trust region ethnic makeup where possible.
A	Consult with educator at next placement as to relevant documentation to study for starting point.	Consult experienced staff at next placement for anecdotes on accepted customs and traditions of effective intercultural  work at the operational level.
R	Process is ongoing as legislation and organisational policy changes.	See above.
T	Develop working familiarity by middle of next placement.	Develop working familiarity by middle of next placement.